EMT Practice Test

1. Question Content...

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Question1: What do you need to configure on a profile to allow it to find duplicate records?

Question2: The administrator of Universal Containers is testing an approval process in a recently refreshed Developer Pro sandbox and is finding that none of the notification emails are being sent to the approvers. Which two reasons could be the cause?Choose 2 Answers

Question3: How can you as a System Administrator enforce standardization of tags in libraries to prevent duplicate tags? Choose 2

Question4: What is NOT a feature of CRM Content Packs?

Question5: Universal Containers wants only users from the sales department to have access to price books. How can an administrator meet this requirement?

Question6: The best practice when creating Profiles is to:
Select one:

Question7: A system administrator has unchecked the setting "Enable Content Pack Creation". What can users do with content packs? Choose 1.

Question8: Suri only has the "read" permission for the case object on her profile. A criteria-based sharing rule gives her read/write access to product support cases. Will Suri be able to edit product support cases?

Question9: Admin is asked to restrict visibility of cases of a particular record type to 5 users. One user is assigned the Support Manager Profile, while the other four are assigned the Support Representative Profile. How can admin accomplish this?

Question10: A user with permissions to create price books wants to quickly create a new product with the same information as the existing product by cloning the product. What is an important consideration when cloning a product?

Question11: How can you create a report in Salesforce that shows all
Accounts with and without Opportunities?

Question12: A custom object was created at Universal Containers to store information employees will need for their annual reviews. Only the employee should be able to access their records. The administrator has set Organization-Wide Defaults to private for the object. These records are accessible by the employee's manager.
What additional step should be taken to remove the manager's access to these records?

Question13: What object permission should the administrator provide for users to find duplicates under the lead object?

Question14: To set the default level of access for users to be able to access each other's records, you would use:
Select one:

Question15: What must be considered in Communities for internal and external users. External users are using chatter. Choose 2

Question16: SFB Industries needs to use two Custom Objects Shipments & Shipment items. Every time a Shipment item is marked as packed, it needs to trigger a field update on the master shipment record. What kind of relationship and feature needs to be present for this to work?

Question17: Universal Containers wants to create a Job Application custom object related to a Job Posting custom object.
They would also like a no-code solution to calculate the number of Job Applications for each Job Posting.
What type of field should an administrator create on the Job Application to enable this functionality?

Question18: An administrator would like to know which delegated administrators are actively customizing their organization.
their organization. Where can the administrator find this information?

Question19: A sales manager is receiving an "insufficient privileges" error when viewing a contact. The contact owner is under the manager in the role hierarchy. What is the reason the sales manager is not able to view the contact?

Question20: Product is payed for once, but receive product in increments (1)

Question21: Knowledge Articles are classified into which structure to make searching easier?

Question22: Which statement is true about the creation of entitlement processes?
Choose 2 answers

Question23: An administrator has created content types for Salesforce CRM Content and has been asked to restrict the content types that are m a library.
How can an administrator meet this requirement^ Choose 2 answers

Question24: AW Computing uses a private sharing model for cases. A select group of five users need read/write access to all cases with a specific record type. Of these users, one is assigned the Support Manager profile and four are assigned the Support Representative profile. How can the administrator meet this requirement?

Question25: SFB Industries have set their Sales users profiles to read only on cases. But they have recently created a sharing rule that grants all sales users write access. What is true about the sales users level of access?

Question26: The VP of Sales wants to enforce a new B2B sales process for the sales representatives. For example, if an opportunity is still in the Prospecting stage one day after the next stage is due, the Deal Status should change to Stalled and the number of deals stalled on the account should be incremented. Which two actions can an administrator use to automate this process? Choose two

Question27: What would you check to see whether a workflow failed?

Question28: What permissions must be enabled on a profile to find duplicate records?

Question29: How could you show a report of Accounts that do not have any Opportunity associated with them?

Question30: Which of the following statements are true about the Opportunity field, "Stage"? Choose two answers.

Question31: An administrator wants to allow users who are creating leads to have access to the find duplicates button.
Which lead object-level permission will the administrator need to provide to these users?

Question32: The administrator for SFB Industries would like to deploy a custom object and fields to an unrelated Org.
What is the best way to do this using declarative functionality?

Question33: Universal Containers would like applicants to apply for multiple positions, tracking how many applicants have applied and how many positions each individual applicant has applied for. To do this, the administrator will create a Job Application junction object between Applicant and Position objects. Why will this action meet the requirement ?

Question34: The Sales manager at SFB Industries would like to display the amounts closed this month this quarter, and this year so far on an existing dashboard. Which component would best represent this?

Question35: The administrator at Universal Containers wants to improve data quality by ensuring that all accounts have a Billing State/Province based upon the Billing Postal Code for that account. How can this be achieved? Choose 2 answers

Question36: How to create a report showing Company growth Year after Year. What function to use ?

Question37: Which permission do you need to manage entitlements? Choose 2

Question38: What Publisher Action cannot be Global?

Question39: Google Docs can be added to Salesforce CRM Content?

Question40: Assuming that the training sandbox will contain approximately 500MB of production data and be refreshed after daily training sessions, which type of sandbox can be used to train users on new functionality that has recently been deployed to production?

Question41: A user has pore with read-only permissions for the case object.
How can the user be granted edit permission for cases?

Question42: Universal Containers wants to track expense reports and expense line items. Values from expense line item records need to be aggregated and displayed on the expense record. What type of relationship should an administrator use to ensure that expense line items can be aggregated?

Question43: A change set that has already been submitted for deployment is missing a component. What can you do in order to correct the issue?

Question44: When using Customizable Forecasts, which forecast category is not included in the forecast?

Question45: A sales manager would like access to the following:
All closed/won opportunities in the last six months for each account the manager owns.
All cases created within the last six months for each account the manager owns.
What can the administrator create to meet these requirements ?

Question46: Which of the following forecast schedule types consists of opportunities in various stages of maturity?

Question47: The VP of Marketing is launching campaigns in each region to target accounts that do not have open opportunities. What reporting solutions can an administrator set up to assist with this?

Question48: Which Objects in Salesforce does Data.com allow you to cleanse? (Select 3)

Question49: A system administrator needs to merge duplicate accounts with duplicate contacts, how can this can be accomplished?

Question50: The inside sales manager at Universal Containers wants to be able to report on how long leads have a Lead Status of "Open" before the status changes to another value. Additionally, the sales team has requested the status value be changed with fewer clicks. What should the administrator do to meet this requirement?

Question51: What should an administrator consider when moving approval processes using a change set?

Question52: On a monthly basis, an administrator would like to pull data related to service contracts from Salesforce to store elsewhere. Which two ways can an administrator accomplish this?Choose 2 answers

Question53: Which two results can be expected it an administrator uses Data Loader to transfer ownership of account records? Choose 2 Answers.

Question54: To create a large number of Salesforce user accounts from a CSV import file, you can use ________ to perform the import.
Select one:

Question55: Universal Containers has four sales region: North America, APAC, EMEA, and LATAM. Each sales region is led by a VP of sales. Each of the VPs wants to have a dashboard emailed to them every IT Monday morning that contains components with only the data for their region. How can an administrator meet this requirement?

Question56: Which report type could be used to meet this requirement? Choose two answers.

Question57: A user is trying to access content in a library but is receiving an insufficient privleges message. Which two ways should the administrator troubleshoot this issue? Choose two.

Question58: SFB Industries would like to create a custom objects to link Contacts to multiple Accounts. What type of object/relationship should be created?

Question59: What is NOT a feature of Content Delivery?

Question60: Your company sells large mainframes that are delivered in one delivery but are paid for with several regular installments. What type of schedule should you set up?

Question61: JP Dela Cruz, a user with the" APAC Sales Representative" role, has been assigned the "US Sales Representative Role". Which sharing rules are recalculated?

Question62: Universal Containers uses a custom object to track customer complaints. The company wants to have a field on the custom object where they can include a reference to another complaint.
What types of relationship can be used to accomplish this?

Question63: An administrator has been asked to create a replica of the production organization. The requirement states that existing fields, page layouts, record types, objects, and data contained in the fields and objects need to be available in the replica organization. How can the administrator meet the requirement?

Question64: What are two considerations when setting up Salesforce Content?
Choose 2 answers.

Question65: In a private sharing model, what is a possible reason a user can view an account record without being the record owner or system administrator?

Question66: Which feature is required to use Territory Management?

Question67: Which forecasting schedule type would you use if you wanted a benchmark of how much should be sold within a certain time frame?

Question68: Salesforce Knowledge offers the ability to store PowerPoint files, PDFs, office documents, and any other type of file with no restriction on size or length.

Question69: Which two requirements must be met for a user to view knowledge Articles within a Salesforce organization?
Check 2 answers.

Question70: A Sales manager wants to implement a new B2B wherein when an opportunity is closed, it will add the name of the Account to the opportunity name

Question71: What is NOT a feature of Custom Report Types?

Question72: Salesforce Knowledge offers administrators the ability to fully customize the way an article type displays to an end user.

Question73: What statements are true regarding Territory Management? Choose 2.

Question74: A user has asked the Administrator at SFB Industries if they should have access to the salary field on the user object they should not. The Administrator has checked their profile and they do not have access to this field on field level security. Where else should they check?

Question75: A Sales Manager needs to see a pipeline report based on standard industries. The company has 3 main groups of industries they sell into and the report needs to reflect this.
Which feature can be used to group the various standard
industries into groups on the report?

Question76: Your organization-wide defaults for Price Books are set to No Access, What should you do to enable your Sales Reps to view the South America Price Book and add Products in this Price Book to Opportunities?

Question77: How can SFB Industries ensure that incoming cases are routed to the correct department based on the "Type" field on Cases?

Question78: Both a sharing rule and an account team give Jose access to the Dixon Chemical account. The sharing rule gives him read access, and the account team gives him read/write access. Will Jose be able to edit the Dixon Chemical account?

Question79: Which features make repetitive actions in the Service Console quicker and easier for agents?
Select 3

Question80: What password option is available for the administrator to set on content deliveries? Choose 3

Question81: Which text formula is correct to assign a value based on a custom lead field?

Question82: Managers wants to view a dashboard report without logging in to Salesforce and have the data sent via email weekly.

Question83: If your support process is not based on individual service contracts which steps should you perform when settling up entitlements?

Question84: Universal Containers has a requirement to report on opportunities where the probability has dropped beneath
50%. The administrator has created a custom checkbox as a way to identify these records. What else should the administrator do to meet this requirement?

Question85: How can the administrator ensure article managers use specified values for custom article fields?

Question86: Which of the following are current limitations of Salesforce Knowledge? (@Winter 18) Select 3

Question87: Users have been given Read/Write access to product support cases through criteria-based sharing rules. A user's profile only has read permission for cases.What can the user expect regarding their ability to edit product support cases?

Question88: Which value rolls up for both customizable and collaborative forecasting?

Question89: When setting up a Workflow rule with a field update you
realise that some users may not have access to the field in question due to Field Level Security. What will happen if a user who cannot see this field triggers the Workflow rule?

Question90: Roll-up Summary Fields work with Opportunity Line Items to Opportunities?

Question91: An administrator has unchecked the "Enable contact pack creation" checkbox after users had created content packs. What is the impact of the change?

Question92: When importing revenue quota data for Collaborative Forecasts using Data Loader what information must be included in the import file? (3)

Question93: What is an Article Type?

Question94: Which is the most efficient way to protect a Social Security Number that must be stored on a customer's Contact record?
Select one:

Question95: When removing test data from a new Developer Org using Mass Delete Records, why is it necessary to Mass Delete Accounts as the last step.
Select one:

Question96: What permission would you need to locate duplicate records that you do not own in a custom object?

Question97: Universal Containers wants to use Salesforce as part of their recruiting process. They need to track applicants and positions. Applicants should be able to apply for multiple positions. There should be a field on both the position and applicant records that sums the number of applications for each candidate.
How should an administrator define an application object to meet these requirements?

Question98: What can Delegated Administrators NOT do?

Question99: How do you create an Exception Report?

Question100: Select an option below that you would use to limit the number of records and assist with data consistency.

Question101: Which three are capabilities of Collaborative Forecasting?

Question102: Universal Containers uses territory management to manage its sales territories. Territory managers and sales reps are at the same role level in the sold hierarchy. Account and opportunity objects are set to private. What record access can territory managers have for accounts and opportunities that are assigned to their territories? Choose 3

Question103: Universal Containers uses Salesforce Knowledge and has defined its category groups based on the regions of Europe, of Americas, Africa, and Asi a. The administrator needs to restrict visibility of each category to the sales representatives within each region. How should the administrator control access to these category groups?

Question104: Which two values roll up the hierarchy to the manager for Collaborative Forecasting?
Choose 2 answers.

Question105: What are the three types of visibility with Data Categories?

Question106: Universal Containers wants customers who buy the Freight Container product to be billed in monthly installments. How should an administrator meet this requirement?

Question107: Suggest a feature that SFB Industries can enable to increase call deflection.

Question108: Territory Management can set access to which objects?

Question109: Your support process is NOT based on individual service contracts. Which steps should you perform when setting up entitlements?

Question110: The recruiting manager at Universal Containers has requested a new picklist value in the Type field on the Position object by the end of the week. If the administrator is unable to complete this request in the desired timeline, what type of access will allow the recruiting manager to make the changes in Salesforce?

Question111: What is the maximum file size that can be uploaded in CRM Content?

Question112: Which Visual Workflows element would you add to a flow to create a new opportunity record?

Question113: If my boss is always traveling and rarely brings his computer (because he loves his Android tablet), how can I make it convenient for the CEO to approve requests from his organization?
Choose 2 answers.

Question114: While working with a report a Sales Manager at SFB Industries would like to see the % that each opportunity is contributing to the overall pipeline. How can this be achieved?

Question115: What is true about Salesforce Communities? Choose 2

Question116: Which deployment tool would you use to deploy metadata from one organization to a RELATED organization?

Question117: A custom object was created in Universal Containers only system administrator has CRED. Access needs to be extended to VP and Standard User? choose 2

Question118: What happens when an admin creates a custom tab for a custom object (3)

Question119: What would cause a required field to not be populated on some records? Choose 2